Michelle Paitich, Global Vice President of Channel Sales at 8×8, believes value-based selling is becoming essential as customers demand clearer links between technology investment and measurable results. She sees a growing expectation that partners demonstrate how solutions improve productivity, customer experience and long-term performance rather than simply listing features.
In Paitich’s view, this shift reflects a maturing cloud communications market where buyers are more informed and more selective. Organisations want to understand not just what a platform does but also the tangible impact it will have on their operations and customer interactions.
Helping partners lead with commercial impact
Paitich emphasises that partners are central to translating technical capability into business value. She believes successful partners start conversations by understanding customer priorities, challenges and desired outcomes before discussing specific products or services.
By focusing on commercial impact, partners can position cloud communications as a strategic enabler rather than a cost centre. This approach strengthens credibility and helps build longer-term relationships based on measurable results instead of one-off transactions.
Aligning sales conversations with customer priorities
According to Paitich, value-based selling requires a deeper level of engagement throughout the sales cycle. Partners must be able to connect features such as AI-driven insights, analytics and integrated collaboration tools directly to improvements in efficiency, service quality and employee productivity.
She argues that when sales discussions stay grounded in customer priorities, decision-making becomes clearer and more confident. Buyers are more likely to invest when they can see how technology choices map directly to operational goals and competitive advantage.
Enabling partners through clearer positioning and support
Paitich also highlights the importance of vendor enablement in supporting value based selling. Providing partners with the right messaging, use cases, and proof points helps them articulate value consistently across different customer segments and industries.
This enablement ensures partners can move beyond technical demonstrations and lead strategic conversations about transformation, performance, and long-term growth. In turn, this strengthens the overall partner ecosystem and reinforces the channel’s role as a trusted advisor.
Building stronger relationships through measurable outcomes
Paitich believes value based selling ultimately changes the nature of partner and customer relationships. When success is measured through outcomes such as improved customer satisfaction, reduced operational friction, and increased workforce productivity, technology investments become easier to justify and expand over time.
This outcome led model also supports recurring revenue growth, as partners remain engaged in helping customers continually optimise and evolve their communications environments.
A more mature approach to cloud communications growth
Looking ahead, Paitich sees value based selling as a defining discipline for the next phase of channel growth in cloud communications. As solutions become more integrated and AI-driven, customers will increasingly expect partners to guide them in extracting meaningful value rather than simply deploying technology.
She maintains that partners who embrace this mindset will differentiate themselves in a crowded market. By consistently linking technology decisions to real business impact, they can strengthen trust, accelerate adoption and create sustainable growth for both customers and the wider partner ecosystem.
