- 61%
- Accuracy
- 4 of 8
- Analyst ranking
- 7
- Predictions scored
- 8
- Still to fall due
2 right3 mostly right1 mostly wrong1 wrong
Artificial Intelligence ▾
Scored predictions1
Mostly right · 75%At least 33% of MSPs will be using generative AI to build their own tools and automation processes by 2025.
What happened. No survey isolates generative AI used to build in-house tools, but 2025 surveys show internal AI use near-universal: one 2025 MSP survey found only 4% of MSPs not using AI internally (down from 17% in 2024), and Kaseya's 2025 benchmark found about 30% using AI to take over tedious tasks. Broad internal AI adoption clearly cleared a one-third bar by 2025, but the evidence measures AI use in general rather than MSPs building their own GenAI tools, so the exact threshold can't be confirmed. Sources: mspsuccess.com, kaseya.com.
Source: Top 10 MSP Predictions for 2024 (Jay McBain, LinkedIn)